Rocket Customer Portal.
Our secure Rocket Customer Portal provides you with the following:
- The ability to create requests for support
- Your status of reported support issues
- The ability to research known technical issues
- A direct link to Rocket's global team of technical support engineers and software developers
- 24/7 access to available products, fixes and documentation
You must register to access the portal and remain current on your maintenance subscription for continued access.
Log In and Registration.
- Access the Rocket Customer Portal at http://www.rocketsoftware.com/support and log in with your email and password.
Note: Customers who have an eService Customer Portal login can access the Rocket Customer Portal using their same email and password. - If you do not have an account, you may request one by clicking the "Need an Account?" link on the Rocket Customer Portal login page.
FAQ
Q. How do I obtain an authorization code for pre-purchased J Walk or GUI/400 Licenses or LegaSuite CAL's?
A. To request a code, please select the appropriate regional link below and complete the corresponding form:
Q. I have a login to the eService portal, can I use it to access the Rocket Customer Portal?
A. Customers who have an eService Customer Portal login can access the Rocket Customer Portal using their same email and password.
Q. What if I forgot my user ID and password?
A. Click on the "Forgot your password" link on the Customer Portal home page.
Q.What if I don't have a user ID and password?
A. The "Need an Account?" link from the Customer Portal home page to register for the portal. The registration generally takes less than one business day.
Q. I have questions about the maintenance status of my software licenses.
A. Contact your account executive or Rocket Seagull's order administration department.