Our Mission: The Best Customer Experience.
We believe our leadership in the application modernization market is directly tied to customer success. And we strive to be more than just a supplier. We strive to be your trusted IT partner for the long term, sharing our expertise and exceeding your expectations.
We have participated in thousands of successful application modernization and integration projects, and bring more than 20 years of experience to accelerate your SOA integration.
Our service highlights include:
- Professional Services consultants to supplement your IT resources, or you can outsource your entire project to us.
- LegaSuite Transformation Methodology (LTM): a proven project roadmap for legacy liberation.
- Training classes provide education to prepare your developers to work with products.
- A secure, online Customer Care Portal. It's a comprehensive self-service resource for initiating support requests, researching technical issues, getting immediate answers to common questions, updating your LegaSuite software with the latest product enhancements, and much more.
- An attentive Customer Care help desk that offers friendly and effective phone support to customers worldwide.
your one stop source for modernization projects.
Our Professional Services team helps you get maximum business value from your LegaSuite investment as quickly as possible. Simplicity, cost-effectiveness, collaboration, and results are our watchwords. We engage every customer in a dialogue to establish a customized consulting support plan that fits your needs and budget.
The complete range of consulting services includes:
- Training: Attend training classes, or bring the classes to your site.
- Mentoring: Have a consultant mentor your team at checkpoints through the entire project lifecycle.
- Embedding: Supplement your existing resources to accelerate project timelines or to free resources for other projects.
- Outsourcing: Transfer the responsibility of project management to us, from development and QA to installation and rollout. We use our proven LTM process to ensure deadlines, deliverables and budgets are met.
Supporting the application modernization project lifecycle.
Our consultants help you understand the intricacies of each project and how to best apply LegaSuite software modules to ensure the best results possible. We find that Professional Services needs fall into five areas, consistent with your evaluation, implementation and management of LegaSuite products and projects:
Proof of Concept
A proof of concept is typically a 1-2 week offering which validates, prior to product purchase, that LegaSuite will work in your unique environment.
Discovery
Discovery is usually a 2-6 week engagement that reviews your project infrastructure and needs, develops a customized architecture, and produces a high level project plan. For integration projects, it identifies the required services. For process automation projects, it identifies the workflows. For GUI projects, it establishes UI design and workflow redesign specifications.
Pilot
A pilot validates the results of a discovery engagement with either (a) a part of the defined project or (b) a limited number of users. The pilot engagement also provides your internal staff with training and skills transfer. The length of the pilot engagement depends on the scope and the level of Rocket Seagull Professional Services involvement you choose. Choices range from fully-outsourced projects to project embedding to training/mentoring.
Full Implementation
Full Implementation is customized and engagement length depends on the role you wish our Professional Services consultants to play. Choices range from fully-outsourced projects to project embedding to training/mentoring.
Tuning and Maintenance
Periodically, you may want our consulting experts to evaluate your configuration settings and assist with solution maintenance to be sure you are applying best practices. Generally Tuning and Maintenance engagements range from 2 to 5 days, and are recommended twice per year.
our LTM methodology.
We utilize our LegaSuite Transformation Methodology (LTM) to ensure project success. LTM is a proven legacy integration methodology that incorporates best practices developed during 20 years of helping thousands of customers to unleash additional value trapped in mainframe, midrange, and Windows applications.
LTM provides step-by-step processes, supporting tools, case studies, and an online project information repository. Project roles are defined, as are standard deliverables for each project phase. LTM also includes a formal communication plan, which is supported by regularly defined project checkpoints.